Testimonials

What People Are Saying

Thomas, Coon, Newton & Frost works hard to defend the rights of our clients, win cases, and treat all with respect and attention. We have been fortunate enough to receive an abundance of good feedback, praise and kind words from our clients for our efforts. Below are real testimonials submitted by real clients.


The MAX tracks in downtown Portland, Oregon
A former co-worker, who is experienced with work with visually impaired pedestrians highly recommend Ray.
As being a visually impaired and hit by a motor vehicle, I sought out someone with expertise and compassion on my behalf. Ray and his staff understood my legal problems, provided me with expert legal advice and they were always available to answer my questions in a timely manner. I would recommend others to Ray and his firm.
Blind Pedestrian Hit By Car Backing Out Of Driveway
Your firm came highly recommended
given your work in, with, and on behalf of the bicycling community. Both Ray and his staff did an excellent job providing expert legal advice. Throughout the process, Ray conveyed each step with clarity, patience, and reassurance. All of my questions (of which there were many) were answered in a timely manner. I would most certainly recommended Ray to others seeking legal representation.
Construction Equipment Improperly on Street Causes Commuter Cyclist Multiple Dental Injuries
At the time of my accident, I rode regularly with the cycling club Portland Velo.
Ray had previously represented a case for another club member and he was strongly recommended to me by the cycling club leaders.  When I researched Ray online, I saw that he was active in Oregon cycling law, and a cyclist himself.  It was time to meet. When asked if Ray and his staff were able to understand my legal problems and provide expert legal advice, yes. In my case, it was really about understanding the nuances of automobile insurance.  And surprising to me, it was less about the insurance of the driver of the vehicle that struck me and more about my own auto insurance coverage as relates to cycling. I would add that due to his vast experience, Ray's insights go well beyond pure legal advice.  I had a complicated recovery and received conflicting guidance from my doctors as to some treatment options.  Ray has 'seen it all' and could relate prior cases with a variety of treatment paths for me to discuss with my physicians.  Personally, this expertise was equally if not more valuable to me than the insurance settlement. In general, Ray and his team did a fine job of responding to my questions throughout my two year case.  It did seem that periodically they 'got busy' with other cases, and it helped for me to follow up.  But I attributed this to a smaller firm with a high level of personal involvement from the partners. I strongly recommend Ray and his staff.  They are "good people" who care about their clients and the work they do on the clients behalf.
Overtaking Car Struck Recreational Cyclist Causing Multiple Fractures
A trusted friend who is an attorney highly recommended Ray to me.
The staff and Ray were helpful, thorough advocates and guides.  I felt an important sense of reassurance and relief my case was well tended to by expert professionals. They were responsive and supportive in a timely fashion and I would strongly recommend Ray (and his firm), not only for his valued tenure as an attorney, but his own personal connection and experience as a veteran bicyclist, which most certainly reinforced my trust level and belief I was in good hands.
Bike Rider Car Doored
I decided to hire Ray as my lawyer
after I heard that you were the leading firm fighting for the rights of cyclists and were an integral part of helping to create and modify laws as needed for cycling rights. Ray and his staff understood legal problems and were able to provide expert legal advice way more than we knew was possible. I'm not a litigious person but when attacked into a life threatening situation you learn how important the work is that you all do. Every single day Ray and his staff were available to answer my questions in a timely way. I have recommended people over the years who are looking for a lawyer to represent their legal rights and will continue to do so.
Cyclist Hit from Behind While Riding Bike On The Job Resulting In Lower Extremity Fractures
The reason I called was because of Ray Thomas' blog on Bike Portland.
I love that you are bicyclists and that's part of  your outline.   I am very happy with Jim Coon, Amanda, & Rebecca.
John V., Portland
You were all very incredible to work with!
Amanda is stellar and I am so appreciative of her and everyone else who made an unfortunate and challenging situation SO much better.
B.H., Portland
I cannot express my gratitude
and appreciation for the meticulous effort and successful case you put together on my behalf.  This has been an extremely difficult time for me.  You have helped by giving me the support and guidance toward a positive result.  Thank you, Melissa!
Mary, Portland
I can’t thank you enough, Melissa, for all you’ve done
toward getting this positive outcome. Your patience, clarity, support, and friendly professionalism saw me through a very tough time. I’m grateful to have had you on my side.
Debra, Portland
Thanks Chris and Aaron for the great work you did with my Workers’ Comp case.
You handled everything so well, I was happy with the settlement amount and the turnaround time. I’m definitely referring people to you, you were great.
Lily, Portland
All of you are important
and loved and you do great work and help a lot of people.
Tamara, Forest Grove
Dear Ray, Amanda and Bruce,
I sincerely thank you for all of your work and dedication, which helped turn an initially very unfortunate situation into a just outcome and a tremendous opportunity for me. What’s more, you’ve helped to keep me firmly dedicated to bike commuting here in Portland.
Troy, NE Portland
I was very impressed
with STCN from start to finish. Everything was handled in a prompt and timely manner while still being sensitive to the emotions I was experiencing. I could not have asked for a better legal representative. Thank you!
Bonnie, Clackamas County
I’m sure things went as smooth
as they did because of you being my lawyer. The man at the local SS office said that people have a lot of respect for you in the SS world. Thank you again so much.
Pam, Salem, OR
Finding oneself applying for disability
is an extremely difficult position to be in. I found myself at times very confused and overcome with emotion. However, from the first time I met her, Melissa treated me kindly, respectfully and all the while maintaining a very professional demeanor. I was never anything but 100 percent confident in her abilities to guide me through this difficult time. Now that this difficult endeavor has wound down, I am filled with a sense of renewed hope. Thanks to your wonderful team, I now feel that I have been given a ‘fresh start’ in life. Not a lot of folks are given that opportunity.
Speaking of teamwork, my thank you would not be complete without mentioning your assistant, Erin Daniels. Erin was also very professional, very helpful and I never felt as if I was being talked down to. She deserves a great big thank you for her efforts also.
I will always remain forever grateful to the great staff at Swanson, Thomas and Coon.
Suzanne, NE Portland
Melissa,
thank you so much for all of your hard work! I will forever be grateful for all that you did to help me prepare for the hearing, for being so kind, for always answering my calls and emails so quickly, and for always being so helpful! You really have no idea how much my husband and I appreciate you. Thanks again for everything,
Rachael, Portland
Melissa is a trust worthy lawyer.
We had a very hard case which had a low chance of winning, but we did win. Melissa is patient and honest. She takes the time to explain any information even it takes a couple of times to explain the same thing. I found Melissa to be very professional. This was the first time I have ever had to go before a judge and it was a little scary but Melissa helped us be calm. I believe Melissa knows what she is doing.
Becky, Hillsboro
Dear Melissa,
thanks very much for helping with my SSDI hearing. You were so kind and gracious as well as helpful to me. You restored my faith in lawyers. My lawyer for my car accident claim was rude and didn’t follow through as promised. You were exactly the opposite and made me feel respected and comfortable/relaxed. Thanks VERY much.
Sue, Portland
I am so glad
that a member of the Bicycle Transportation Alliance referred me to Swanson, Thomas, Coon & Newton. I felt so much relief after the first time I met Cynthia and Kristin. Thank you.
Emily, Portland
Cynthia,
thank you so much for handling my case in an efficient and extremely competent manner. It was a real pleasure working with you all.
Lauren, Portland
Cynthia Newton helped me
get proper medical attention when I needed it in the form I needed, chiro/massage. You helped me deal with the complexity of bills and insurance companies. I could have never gotten through this without the three of you! I am very thankful and very much in awe that the fee came to so little, and that I will be able to either fix or repair my bicycle.

Thank you!
Shen, Seattle, WA
Cynthia Newton was recommended
to me and I would recommend her to anyone who needed an amazing attorney and Kristin Kidd, her paralegal, rocks!
Kim D., Portland, OR
Cynthia and Amanda
were a critical part of putting my life back together. I don’t know what I would have done without their help.
Kelly P., Portland, OR
As I’m Japanese
I’ve never thought of doing this and having a favorable result. It is because of your great support. Thank you very much indeed. To Amanda-san, I always appreciate your prompt reply and support. I am working at the law firm, but I have never done such things, so I wanted to clarify several things. Always, always, always Amanda-san replied me back promptly and helped me out. Thank you indeed. Hope it won’t happen again like this, but I will definitely ask you guys to help me out again.
Miho, Tokyo, Japan
I love the people at this firm.
I felt like they had known me forever by the way I was taken care of.
Emily R., Portland, OR
In an instant my life changed.
My name is Jeff; an electrician by trade. What I thought to be just another ordinary work day changed in a split second. While working near the top portion of my eight foot ladder, a careless forklift driver backed through my ladder. The impact threw me onto the roof portion of the fork lift, then onto the cement floor dislocating my shoulder. While at the hospital, x-rays showed the seriousness of my injuries. It would take shoulder surgery along with extensive therapy to discover a partial permanent injury to my shoulder, one that would take my career as an electrician away. At fifty-five years old I was permanently injured, scared, frustrated, and out of work. What now? What was I going to do?

By the grace of God my path crossed with Cynthia Newton an attorney with Swanson, Thomas, Coon & Newton, Attorneys at Law. Cynthia became my voice in a very difficult and vulnerable time in my life. Cynthia’s knowledge of the law along with her calm demeanor helped me and my wife through the frustration and mental fatigue of a lawsuit such as this. The attorneys that helped me with this accident were the reason I was able to win a fair settlement. Chris Frost handled the Worker’s Compensation portion of this lawsuit. Chris has knowledge of law that would impress anyone; her attention to detail while keeping me up to date with any changes made a difference with this case and made both my wife and I feel as comfortable as anyone can feel that is going through something like this. Kristin Kidd and Rosemary Anderson are two of the best paralegals a law office could have. Both helped me with questions and details again giving me peace of mind. Ray Thomas’s legal savvy and presence was an enormous influence with settling this case. My wife and I were very happy with the agreed settlement that we were able to receive. We would have never been able to receive what we did without the help from this fabulous legal team. When a person chooses the law firm of Swanson, Thomas, Coon & Newton they receive a complete team of professionals that are dedicated to their clients. I hope I never need to hire another attorney, but if the need should arise, I will use Swanson, Thomas, Coon & Newton again simply because my belief is that they are the best of the best.
Jeff, Sherwood
When I fell at work
and got a concussion, I was surprised by how many serious symptoms I was having. I had not known what a “mere” concussion can really do to someone. Then, to add insult to injury, my workers compensation claim did not go smoothly. Luckily, though, I called Swanson, Thomas, Coon & Newton, and spoke with Stephanie Bales, Christine Frost’s assistant. She was like a ray of sunshine for me: someone who listened to me, took me seriously, and made me feel as if there was someone out there ? besides my doctor ? who was on my side. That meant a lot to me.
Margie, Portland
We had another lawyer
who was retiring and told us we needed to find another lawyer. We talked with Chris who was the first person who actually took the time to sit down and talk to us about what was happening and explained how the workers’ comp system worked and helped us very much in deciding what to do about our case. Chris was amazing, and a fountain of information and we could tell she really knew what she was talking about.
Cheryl and Jeff, Walla Walla, WA
I had a worker’s comp claim
and was nervous about getting a lawyer, but I am glad I did. Chris and her staff were great about explaining things. They sorted out my time loss rate and got me a good settlement.
Suzette, Portland
I am a registered nurse
who had a very complex workers’ compensation case and had basically lost hope. Chris Frost took this case even though 5 years had already passed and there was a large volume of documentation to sift through. She was thorough and creative and won my case! Her staff was great to work with. I highly recommend Chris Frost to anyone needing help with a Worker’s Compensation matter.
Connie, Eastern Oregon
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