What People Are Saying

Thomas, Coon, Newton & Frost works hard to defend the rights of our clients, win cases, and treat all with respect and attention. We have been fortunate enough to receive an abundance of good feedback, praise and kind words for our efforts. Below are real testimonials.

The MAX tracks in downtown Portland, Oregon
Working with Chris was fantastic.
He did an amazing job in prep to get me ready to deal with the insurance's lawyer. He was easy to communicate with, always responding promptly and professionally.  He got me a great deal and he seems to truly care for cyclists in the Portland area. I highly recommend his services for anyone suffering a cyclist collision incident.
Cris G.
Thanks to the amazing advocacy
of Attorney Chris Thomas and his paralegal Amber Pollard at Thomas, Coon, Newton, and Frost Law Firm, I was paid by the insurance company of those-who-own-the-tree-roots for the repair my 1999 Georgena Terry Trixie bicycle. I crashed in July of 2022. I was initially denied compensation to repair by the landowner's insurance company. Repair was completed by Rob English English Cycles LLC in Eugene (with transportation from Portland to Eugene and back by his buddy Eric Dungey @colorworkspalette) in late fall 2022. I paid out of pocket. Then Chris Thomas (and Amber Pollard) from TCNF Law Firm recovered my losses in full!!!!!! So happy and grateful. If you need an attorney for a bike accident, bike damage or any other personal injury, workman's comp or social security issues, Chris and Amber are fabulous.
Amy C.
Excellent Advice and Compassion
Cynthia and Kristin,

Thank you both for all your excellent advice and compassion. I am hoping to get back on my bike when the weather warms up.

- Joan, Oregon Gorge cyclist
Knowledge, Professionalism, Assertiveness & Compassion
After disappointing results with a previous attorney, I was very lucky to have found TCNF.  From the very first phone conversation to the final meeting, Cynthia Newton exhibited knowledge, professionalism and assertiveness as well as being compassionate during an extremely stressful time in my life.  She listened to me, took in all the relevant information, analyzed it and created a plan of action.  I would highly recommend C. Newton and TCNF to anyone that was looking for a great lawyer.
Exceptional Attorney and Person
My wife and I will forever be indebted to Cynthia Newton and her assistant, Kristin, for their handling of our wrongful death/medical negligence case. The intelligence, meticulous attention to detail, and verbal prowess that Cynthia exhibited assured us that we had found the best attorney we could have ever hoped for. Her compassion and unwavering support played a huge role in guiding us through a period often filled with loss and sorrow. After being prolonged by Covid, our case has come to a positive resolution. We now feel liberated and can once again move forward with our lives. Cynthia is truly an exceptional attorney and person.
Every Step of the Way
Cynthia and Amber were there every step of the way for me. They did everything they could for me and I am forever grateful for their help. I received the best outcome I could have. When I was injured Cynthia came to my house, met with me, explained everything to me, and then she went to work for me. I am so appreciative of her and Amber for their hard work on my case.
Cynthia and Sydney were professional, extremely expeditious and supportive
I had the blessing of working with Cynthia Newton and Sydney Montanaro after an automobile accident. I had suffered a moderate to severe concussion. It was a very confusing time and a lot of moving parts throughout the insurance and recovery process. It seemed like the process would never end. Both Cynthia and Sydney were professional, extremely expeditious, supportive, and very helpful when I felt like everything was a loss. I would highly recommend TCNF for anyone needing legal help through such a trying time.

Candice S.
I was struck by a car while riding my bike on 9/29/2020.
I contacted Thomas, Coon, Newton and Frost and they handled everything. They guided me thru the process and got me a settlement that took care of my medical bills and also left a significant amount left over for me. I am going to use the extra money to go ride in Europe (Alpe d'huez, Mont Ventoux, Col de Tourmalet, etc.), which has always been a dream of mine. They do a terrific job. I hope I never need their services again, but if I do find myself in a position where I need them, I know they will be exceptional. I highly recommend the firm.
Joe D.
Justice For My Family
My father had a horrible accident that almost ended his life. I was stuck in a world that was unknown to me. How do I deal with insurance companies? Hospitals? Interpreting Medical Charts? I googled a few attorneys and the one that stood out to me was Mr. Coon. Mr. Coon has led an admirable career and has helped people like you and me his whole life. I contacted Mr. Coon's office and spoke to a nice lady who scheduled a meeting. After meeting with Mr. Coon he decided to take my father's case. It ended up being one of the best decisions I have ever made.

What is remarkable about the Thomas Coon Newton & Frost team is that they each specialize in their own field. Mr. Coon leveraged the expertise of Mrs. Newton (Who is a remarkably kind, and a killer negotiator.) She made the world of difference within my father's case.

Mr. Coon and Mrs. Newton were the light at the end of the tunnel for my family. This law firm puts their heart and soul regarding the individuals they represent. Mr. Coon and Mrs. Newton got justice for my family and my mother, father and I will forever be grateful for them. Thank you Mr. Coon and Mrs. Newton for representing our family. If I could give you 100 stars I would.


-The Work Family
I had a really great experience working with Chris Thomas and his associates/assistants.
They were always kind, proactive, and responsive. My case was settled in a timely manner and I was totally satisfied with the outcome. I hope I never need legal representation again for a personal injury case, but if I do, I won't hesitate to contact them. I highly recommend Chris and his firm!
Elyse J.
Working with Thomas, Coon, Newton & Frost has been relieving.
That is the only word I can find that explains my experience.

After a potentially life-ending accident, everyone on their team was supportive, respectful and thorough. I was worried about many things after being struck by a car, but none of those were regarding my representation. I'm not sure how I would have managed without them. I can't say enough about the professionalism, kindness and  diligence of these good folks.

I consider myself lucky to be healthy, lucky to have amazing people in my life, and lucky to have chosen Chris Thomas and his team to help me get my life back to normal.
Kyle A.
I had a complicated disability retirement that involved not only Social Security, but the Office of Personal Management.
My lawyer was excellent. I have a fairly severe learning disability, and organization and paperwork are not my strong suit. She made sure I was organized and prepared, both with the paperwork and for the court appearance. I always felt respected, which is rare for someone with my condition when dealing with others.
Disability client
Chris helped me through a bike crash against a car that didn't stop in a STOP sign.
I really appreciated the calm, honorable and disciplined approach of the firm. They really allowed me to take the care I needed to recover, without rushing me, prioritizing taking the time and attention I needed to heal well. They took care of everything, and only reached out every now and then to keep me posted and to make decisions.
Don't be intimidated about working with attorneys; this firm acts with integrity and are fiduciaries for their clients.
I was referred to TCNF for a Personal Injury claim and can honestly say that you will not find a more caring, honest and hard working team
to assist in settling your legal grievance.  Cynthia Newton and Chris Thomas made the whole experience remarkably easy to understand even for a first timer like me with the legal process.  Informative, professional and compassionate only begins to explain all they brought to the table.  Their work was always explained in terms that I could follow and was done swiftly.  You will not be disappointed in their sincerity and expertise.
Craig L.
I would like to let you know how much I appreciate the superb job that Cynthia Newton and Chris Thomas have done.
They represented me with amazing professionalism in my bike accident case. Despite the insurance company's claim, they proved that the accident happened due to my opposing party's fault. They had a very difficult task at hand since there was no police report, and it was several months after my accident when I was advised to see your law firm, where the best bike accident attorneys are in Portland.

Cynthia was ready to take my very difficult case, that resulted a settlement with the insurance company. Cynthia always informed me, explained what to expect, that helped me understand her job. I met Chris for the first time at the deposition. I was amazed by his series of elegant questions that helped to prove that the insurance company's statements were wrong.

Cynthia and Chris are not only excellent attorneys, but also very kind and lovely people. Additionally, both are dedicated bikers.

Finally, I should appreciate Rebecca Cassady's and Kristin Kidd's "background" job by doing the administration and gathering tons of health insurance information about my healing progress, which amount to a 7 inch tall stack of paper. Thank you so much all of your excellent job again,

Thank you so much for all of your excellent work again.
Eva, Portland, OR
We traveled from Utah for a two week bicycling vacation in Oregon.
As an RV mirror struck my arm it shattered my left humerus and causing my wife to crash too with numerous injuries.  Upon returning home a friend knew this firm and reputation for handling bike v auto accidents.  We researched this law firm and on our first phone call late on a Friday afternoon, Jim Coon took the time to explain Oregon bike (friendly) law some legislated by their firm; and how his firm could help us through the insurance claim - alleviating our concerns for the claim so we could focus on healing (year long process).  The claim involved two insurance companies and a mountain of medical which his staff assisted in managing throughout the nearly two year process.  They were able to bring about the settlement we were expecting and manage our fiduciary responsibilities in the closure of the case.  Sadly we never personally met our team because they deserve a HUGE hug from these Utahan's.
Lyle & Gladys
I had heard that Ray was excellent at law for cyclists and I only wanted to be concerned with my health and well-being, so we picked him.
The staff understood my problems and the advice always seemed to move my case in a better direction. All questions I had during my case were answered quickly and in a very timely fashion. I would recommend anyone in a cycling legal case to Ray.
Right hooked cyclist with fractured collar bone
I practiced workers’ compensation law in Portland for over 40 years. 
In 2012 I was retained by a 36-year-old man who sustained severe injuries, including the loss of both hands, as a result of having been electrocuted while working as a lineman for a power company in Oregon.  Since I was planning to retire in 2015 and the battle over the extent of his permanent disability was just beginning to heat up, I looked for another attorney to associate with and take over the case if necessary.  After speaking with Chris Frost, I concluded that she was the right choice and my client agreed. With her help, we were then able to achieve a very desirable result for our client in a relatively short period of time.  Chris and her staff have the reputation of being the best workers' compensation firm in Oregon and my client and I were fortunate to work with them.  I am pleased to recommend her.
Doug Hagen, Portland
I practiced personal injury law in Portland for most of my nearly forty-one-year career.
In 2012 I was retained by a 31-year-old husband and father of two who had been catastrophically injured - including being permanently blinded in both eyes - when he was run over by a piece of construction equipment in a work accident in Clark County, Washington.  In on-the-job accidents, a worker may not sue his employer for negligence and this was one of those cases where any case against other contractors on the job would be expensive, legally complex and technically challenging.  I decided, after conducting many hours of research and investigation, that a case could be made but it would be a long and expensive undertaking.  While continuing to work on the case, I began looking for help from another firm.  I talked with a number of lawyers but each of them thought that the case would be too expensive and difficult to take on. Then a trial lawyer friend of mine recommended Ray Thomas and his firm. I had known Ray for many years and called him up and gave him an overview of the case. He was aware of the difficulties but felt the case had merit, so he and his partner Cynthia Newton filed a Freedom of Information action and obtained access to all of the thousands of pages of documents for the construction project. The documents revealed that the other contractors on the job site had failed to provide a job site plan for safe movement of equipment and traffic, despite the fact that run over, backing and pinch point injuries and deaths are extreme dangers for workers on jobs like this one. Their partner, Jim Coon, filed the personal injury and loss of consortium lawsuit in both Oregon and Washington, and he fought to obtain the necessary legal rulings to go forward with the case. After many depositions and other preparation for trial, the case was finally settled shortly before trial, in February 2017, in a confidential settlement that included satisfaction of a large Washington Labor and Industries lien.

I believe that the work done by Ray, Jim, Cynthia and their staff was pivotal to obtaining an excellent result for our client, and also delivered the important message that job traffic control safety is important. Without their strong work it is unlikely that such favorable results would have been obtained.
Doug Hagen, Portland
Ray’s reference reached as far away as Kansas.
An attorney family member connected me to a local Portland lawyer that suggested Ray Thomas was the authority on bicycle accidents. I was completely unfamiliar with processing everything related to my accident, insurance, property damage, health, and recovery.  Ray and his staff, including Kayla and Charley, guided me through every step in a thoughtful and comprehensive manner.  I was never caught unaware. Questions were answered accurately and promptly!  Requests that were made of me were reasonable, fully explained, and patient. I do not have a single reservation recommending you to friends and family in the future. I wouldn't hesitate to contact you personally if ever the need would arise.
Portland Architect Right Hooked By Car
A former co-worker, who is experienced with work with visually impaired pedestrians highly recommend Ray.
As being a visually impaired and hit by a motor vehicle, I sought out someone with expertise and compassion on my behalf. Ray and his staff understood my legal problems, provided me with expert legal advice and they were always available to answer my questions in a timely manner. I would recommend others to Ray and his firm.
Blind Pedestrian Hit By Car Backing Out Of Driveway
Your firm came highly recommended
given your work in, with, and on behalf of the bicycling community. Both Ray and his staff did an excellent job providing expert legal advice. Throughout the process, Ray conveyed each step with clarity, patience, and reassurance. All of my questions (of which there were many) were answered in a timely manner. I would most certainly recommended Ray to others seeking legal representation.
Construction Equipment Improperly on Street Causes Commuter Cyclist Multiple Dental Injuries
At the time of my accident, I rode regularly with the cycling club Portland Velo.
Ray had previously represented a case for another club member and he was strongly recommended to me by the cycling club leaders.  When I researched Ray online, I saw that he was active in Oregon cycling law, and a cyclist himself.  It was time to meet. When asked if Ray and his staff were able to understand my legal problems and provide expert legal advice, yes. In my case, it was really about understanding the nuances of automobile insurance.  And surprising to me, it was less about the insurance of the driver of the vehicle that struck me and more about my own auto insurance coverage as relates to cycling. I would add that due to his vast experience, Ray's insights go well beyond pure legal advice.  I had a complicated recovery and received conflicting guidance from my doctors as to some treatment options.  Ray has 'seen it all' and could relate prior cases with a variety of treatment paths for me to discuss with my physicians.  Personally, this expertise was equally if not more valuable to me than the insurance settlement. In general, Ray and his team did a fine job of responding to my questions throughout my two year case.  It did seem that periodically they 'got busy' with other cases, and it helped for me to follow up.  But I attributed this to a smaller firm with a high level of personal involvement from the partners. I strongly recommend Ray and his staff.  They are "good people" who care about their clients and the work they do on the clients behalf.
Overtaking Car Struck Recreational Cyclist Causing Multiple Fractures
A trusted friend who is an attorney highly recommended Ray to me.
The staff and Ray were helpful, thorough advocates and guides.  I felt an important sense of reassurance and relief my case was well tended to by expert professionals. They were responsive and supportive in a timely fashion and I would strongly recommend Ray (and his firm), not only for his valued tenure as an attorney, but his own personal connection and experience as a veteran bicyclist, which most certainly reinforced my trust level and belief I was in good hands.
Bike Rider Car Doored
I decided to hire Ray as my lawyer
after I heard that you were the leading firm fighting for the rights of cyclists and were an integral part of helping to create and modify laws as needed for cycling rights. Ray and his staff understood legal problems and were able to provide expert legal advice way more than we knew was possible. I'm not a litigious person but when attacked into a life threatening situation you learn how important the work is that you all do. Every single day Ray and his staff were available to answer my questions in a timely way. I have recommended people over the years who are looking for a lawyer to represent their legal rights and will continue to do so.
Cyclist Hit from Behind While Riding Bike On The Job Resulting In Lower Extremity Fractures
The reason I called was because of Ray Thomas' blog on Bike Portland.
I love that you are bicyclists and that's part of  your outline.   I am very happy with Jim Coon, Amanda, & Rebecca.
John V., Portland
You were all very incredible to work with!
Amanda is stellar and I am so appreciative of her and everyone else who made an unfortunate and challenging situation SO much better.
B.H., Portland
I cannot express my gratitude
and appreciation for the meticulous effort and successful case you put together on my behalf.  This has been an extremely difficult time for me.  You have helped by giving me the support and guidance toward a positive result.  Thank you, Melissa!
Mary, Portland
Scott Sell and his team were excellent
Scott Sell and his team were excellent in helping me win my disability benefits. I couldn't begin to negotiate the maze of paperwork that Social Security requires so that's why I hired Scott and his team to handle it for me. Everyone at the law firm are highly professional, they have a vast wealth of knowledge and resources, and what really matters to me is what kind and caring people they are. I was really impressed with how quickly I was awarded my benefits, it took far less time than I imagined and that was because I hired the right people to handle my case. Thanks to everyone at TCN & F and especially to Scott, Erin and Susan
Debra, Portland
Thanks Chris and Aaron for the great work you did with my Workers’ Comp case.
You handled everything so well, I was happy with the settlement amount and the turnaround time. I’m definitely referring people to you, you were great.
Lily, Portland

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